Many issues can be resolved by upgrading. If you're not on the latest version please upgrade and try again.
Once you have your supporter code, start WizTree, then press F12 or select "File->Enter Support Code..."
The "Enter Supporter Code" screen will appear. Enter your supporter code and then click on the 'OK' button.
If the code cannot be validated, check that your firewall, antivirus or other security software isn't blocking WizTree from connecting to the Internet. WizTree must be able to connect to our server at "antibody-software.com" to retrieve licensing data linked to your supporter code.
If you've purchased an Enterprise license, then yes, you can use the supporter code on ALL PCs in your organisation.
If you've purchased a supporter code, then also yes, but only as long as you are the only user. WizTree supporter codes are licensed for individual use. This means you can install and use WizTree on your day to day computers (such as a desktop and a laptop), but must purchase a separate supporter code (license) for every other person who uses WizTree.
Please keep your supporter codes safe and private.
Yes. Simply install the newer version over the old one - uninstalling the old version first is not required. Your license information will be preserved.
To upgrade your copy of WizTree simply download the latest version from here and install it. You don't need to uninstall the current version first.
Size is the actual size of the file. Allocated is the amount of disk space allocated to store the file on the disk - this will be a multiple of the disk's "cluster size", which is the minimum amount of discrete space that can be allocated for file storage. Compressed files will generally have lower allocated size than file size.
A = Archive, R = Read Only, H = Hidden, S = Sytem, C = Compressed
Toggle free space display by using "Options->Show Free space on Treemap".
Untick "Options->Always Run as Administrator". You can also edit the WizTree3.ini file and set actRunAsAdmin_Checked=FALSE. WizTree3.ini is located in %appdata%\WizTree3 or in the same folder as Wiztree.exe if using the portable version. Note that high speed NTFS scanning is only possible when running with admin rights.
Please be as detailed as possible when describing any problems you may be having. Feel free to send us suggestions as to how we might improve our software. Software support is handled via email.
FOR PRIORITY SUPPORT PLEASE INCLUDE YOUR SUPPORTER CODE IN THE FORM BELOW.